Frequently Asked Questions
- What are my payment options?
- How is my order shipped?
- Do you offer international shipping?
- Can I special order an item that does not appear on Kidscds.org website?
- Does Kidscds.org offer a catalog?
- Will you drop ship?
- How can I track my order?
- How long will it take to receive my order?
- Can I expedite shipping if I need my item ASAP?
- Does your "Free Shipping" offer apply to orders from Alaska & Hawaii? How about outside of the USA?
- Can't find an item? Let us find it for you!
- Will I receive an order confirmation?
- Will I receive a shipping notification?
- Canceling an order
- Shipping to a Different Address
- Is everything always in stock?
- Do you ship to APO Addresses?
- Do you sell "budget" music/movie releases?
- Unable to find an answer to your question?
Kidscds.org accepts Mastercard, Visa, American Express and Discover as well as Paypal. We also accept payments by mail and orders by mail and fax. Send a check (US bank only) or money order with a copy of your order to:
Kidscds.org LLC
364 Springfield Ave, Suite 171 - Berkeley Heights, NJ 07922 USA
We will select the most appropriate method of standard shipping, depending on the size of your order. Generally, orders will ship via USPS media mail, UPS Ground service, FedEx Ground service, or DHL Ground service. Orders generally ship within one to two days, subject to availability. Delivery time from our warehouse to you is generally 3-14 days, depending upon method of shipment and proximity to warehouse. Please contact customer service for large quantity orders.
Yes. Kidscds.org ships worldwide. We accept VISA and Mastercard for payment. Name and billing address on the card must match shipping name and address. We also accept Paypal or Google checkout as payment.
We love special orders and strive for 100% fullfillment. If you would like to place a special order, please complete our Contact Form, and provide us with as much information as you can regarding each item you are interested in and someone from our sales department will get back to you with availability and price quote.
Special orders for quantities of 12 or more will receive a 10% discount and FREE standard shipping.
In place of a print catalog, you are welcome to use our web pages as your online catalog. We are updating our stock regularly. Be sure to sign up for our newsletter and be informed of latest products and promotions, available only to subscribers.
Yes, we offer drop-shipping. For more information please see our dropship program.
Simply send an email to orders@kidscds.org with your name and order number and tracking information, where available will be emailed back to you. However, please note that this will soon become an automated function.
Orders generally ship within one to two business days, subject to availability. Some orders might take up to 5 days to ship. If your order is delayed for longer than 5 business days, we will contact you by e-mail or phone. Delivery time from our warehouse to you is generally 3-14 days, depending upon your selected method of shipping and proximity to warehouse.
Yes. We offer several air-delivery options in addition to standard method, and these options are presented during the checkout process. If you do not see your preferred shipping method, please e-mails us at: orders@kidscds.org. We will do our best to accomodate your needs.
Our free shipping offer is valid for domestic shipments including Alaska & Hawaii with an exception of items from our "toys" category. Free shipping offer does not apply for any toys shipped to AK or HI or outside of the USA.
We have relationships with many vendors. If your looking for a specific item that not available or you can't locate it on our site, please contact us and we'll do our best to get you info you need.
You will receive an e-mail confirmation of order if you provide an e-mail address during checkout.
Yes, we will send you a shipping notification once your order is on its way. Your notification will include a tracking number. If you paid through paypal, a shipping notification will be sent to you by paypal on our behalf.
If your order has not yet been processed, you may cancel it for any reason at no charge. Our orders are processed within 2-5 hours after they are placed. If you want to cancel an order after it has been processed, please contact us. A 15% re-stocking fee will apply. If you want to cancel an order after it has shipped, once received, please return unopened package to us for a refund, less s/h. A 15% re-stocking fee will apply. Please contact us if you have other questions pertaining to canceling your order.
You may ship items to a different address, but orders may be delayed since we need to verify addresses via our credit card processor.
Yes, over 98% of the time, but there may be odd times when certain products we carry become temporarily unavailable or backordered and shipment may be delayed. If this occurs you will be notified with details and options.
Yes. APO shipments are sent via USPS and otherwise handled just like any other domestic shipment.
We carry only kids products and we specialize in what we sell. All of our titles are original label releases. You might find a same title for sale elsewhere for a bit less, but it will probably not be an original label release. What is the difference you might ask? Well, many titles are also produced on so-called “budget” labels, and are usually made in China or elsewhere in a cheap-labor world. Those cds usually contain music that is grainy, and at times incomplete because they are recorded using low quality equipment. In efforts not to sacrifice quality for price, we do not carry any budget releases.
Please contact us to ask us directly.
